Terms of Service

01Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms of Service:

• “Additional Services” means optional, separately priced services, including programme and career guidance, additional university applications, scholarship guidance, family consultations, visa interview preparation, accommodation guidance, extended first-year support, and supervised travel or accompanied relocation where available. Additional Services are subject to the Student’s individual circumstances, destination, eligibility and availability. They are priced separately and are provided only where their scope, fees and availability have been confirmed in writing by the Company.
• “Client” means the Student, Parent or legal guardian who enters into a Service Agreement with the Company or receives Services under that Agreement, as applicable.
• “Company” (referred to as either "the Company", "Atlas Scholars", "We", "Us" or "Our" in these Terms) refers to Atlas Scholars SARL, operating under the name Atlas Scholars, with its office at Avenue Massoude El Wafquaoui, Building No. 1278, Office No. 12, 2nd Floor, Cité Salam, Agadir, Morocco (Agadir Office License No. 640; Commercial Register (RC) No. 69485; ICE No. 003968383000053).
• “Content” means any information, documents, images or other materials submitted by You to the Company through the Website, online forms, email, WhatsApp or other communication channels.
• “Country” refers to the Kingdom of Morocco.
• “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• “Feedback” means comments, suggestions or recommendations provided by You regarding the Company’s Website or Services.
• “Initial Assessment” means a one-to-one consultation to review the Student’s academic background, study goals, language readiness, destination preferences, family circumstances, budget and timeline, resulting in a preliminary student profile and guidance on possible next steps.
• “Package” means any of the structured service packages offered by the Company and described on the Website, with the specific scope, deliverables and fees confirmed in the applicable Service Agreement, namely Atlas Pathway, Atlas Application, Atlas Application + Visa Ready, Atlas Full Journey and Atlas Concierge.
• “Parent” means a parent or legal guardian of the Student, or another family member authorised to book, pay for or participate in a Service on the Student’s behalf, where legally permitted.
• “Partner Institutions” means universities, schools or other educational institutions with which the Company has an established professional relationship or formal cooperation arrangement, where applicable.
• “Service” refers to the Website and the educational advisory, university application, visa preparation, pre-departure and student transition support services offered by the Company, including the Initial Assessment, Packages and Additional Services, according to the scope of the Service selected.
• “Service Agreement” means a written agreement or accepted proposal between the Company and the Client specifying the selected Services, their scope, deliverables, fees and payment terms, including any expressly incorporated documents.
• “Service Commencement” means the point at which Atlas Scholars begins substantive work on the agreed Service, including an agreed consultation, research, document review, application preparation or other contracted activity.
• “Service Milestone” means an identifiable stage or deliverable of a Service, as specified in the Service Agreement.
• “Student” means the person who intends to study abroad and on whose behalf the Service is provided.
• “Terms of Service” (or “Terms”) means these terms governing the use of the Website and the Company’s Services, supplemented by any applicable Service Agreement and read alongside the Company’s Privacy Policy.
• “Third-Party Costs” means fees and expenses charged by external providers, including universities, embassies, visa application centres and other third parties, which are separate from the Company’s service fees unless expressly included in the Service Agreement.
• “Third-Party Decision-Makers” means independent institutions and authorities, including universities, scholarship providers, embassies, consulates and immigration authorities, responsible for decisions concerning admissions, scholarships, visas, residence permits and related matters.
• “Third-party Social Media Service” means an external communication or social media platform, such as WhatsApp or Instagram, used in connection with the Company’s Website or Services.
• “Website” means the official Atlas Scholars website accessible at https://www.atlas-scholars.com, including its English and French versions and associated webpages.
• “You” means any individual accessing the Website or using the Company’s Services, including Students, Parents and legal guardians, as applicable. Contractual obligations apply according to each person’s role and the relevant Service Agreement.

02Acknowledgment

These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, Students, Parents, institutions and others who access or use the Service.

By accessing or using the Service, submitting an enquiry or booking form, or booking an Initial Assessment or Package, You agree to be bound by these Terms. If You disagree with any part of these Terms then You may not access the Service.

Where a Service Agreement has been signed, the Service Agreement governs the precise scope, responsibilities and deliverables of that Service. If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement prevails for that Service.

Students Under 18

Our Service is designed for students who are typically between 16 and 24 years old, and some Students may be under the age of 18. If You are under 18, You may only use the Service, submit forms or book a Service with the knowledge and consent of Your parent or legal guardian. Any Service Agreement for a Student under 18 must be accepted and signed by a parent or legal guardian, who is responsible for payment and for compliance with these Terms on the Student’s behalf. We may ask for proof of parental consent before providing any Service.

Privacy Policy

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Website or Our Services and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

03Our Services

Nature of Our Services

Atlas Scholars is a study abroad advisory agency. We provide personalized guidance on choosing destinations, universities and academic pathways, and We help Students and families prepare and manage applications, visa files and the move abroad, according to the Service selected.

We are not a university, a scholarship provider, a government authority, an embassy or consulate, a travel agency, a bank, an insurer or a law firm. We do not provide legal, immigration-law, tax, financial or medical advice. Where such advice is needed, You should consult a qualified professional.

University Application Submission

Where permitted by the relevant university and authorised by the Student, Atlas Scholars may submit applications on the Student’s behalf. Where direct submission by the Student is required, Atlas Scholars will provide application preparation and procedural guidance within the scope of the selected Service.

The Student remains responsible for verifying the accuracy of the information and documents submitted. Atlas Scholars remains responsible for fulfilling its agreed application support obligations with reasonable care and skill.

Immigration Expert Visa Review

Where included in the selected Package, Atlas Scholars will arrange for the completed visa application file to be reviewed by an immigration expert before submission, in accordance with the scope specified in the Service Agreement.

This review is intended to identify potential documentation issues and does not constitute a guarantee of visa approval. Final decisions remain exclusively with the competent immigration or consular authorities.

Service Packages

The Services and fees published on the Website at the date of these Terms are:

• Initial Assessment (500 MAD, one-time): a one-to-one session to map the Student’s goals, destination preferences and budget, resulting in a preliminary student profile.
• Atlas Pathway (3,000 MAD, fixed fee): advisory and university matching, resulting in a Student Pathway Report with three options.
• Atlas Application (10,000 MAD, fixed fee): Atlas Pathway plus application preparation, document management, deadline tracking and university communication, for up to three university applications.
• Atlas Application + Visa Ready (13,500 MAD, fixed fee): Atlas Application plus visa file preparation, a country-specific checklist and review of the visa file before submission.
• Atlas Full Journey (20,000 MAD, fixed fee): Atlas Application + Visa Ready plus a pre-departure briefing, travel planning, remote accommodation guidance and basic first-year transition support.
• Atlas Concierge (from 30,000 MAD, by proposal): priority coordination, enhanced communication and expanded transition support. Scope and price are set in a personalized written proposal. Availability is limited.

Package descriptions and comparison tables on the Website are a general overview only. The precise scope, responsibilities and deliverables of each Service are set out in the Service Agreement. We may update Our Services and fees from time to time; any change will not affect a Service Agreement already signed.

Additional Services

Additional Services are priced separately and are subject to eligibility, destination, availability and written confirmation by the Company. Services marked “where available” or “where possible”, such as supervised visa appointment travel, accompanied relocation support or a local mentor or student ambassador, depend on availability and are only provided once confirmed in writing.

Consultations and Languages

Consultations are one-to-one and may take place in person at Our Agadir office or online, in Arabic, French or English. Once an appointment is booked, please give Us at least 24 hours’ notice if You need to reschedule. We may treat an appointment missed without notice as delivered.

04No Guarantee of Outcomes

Admission, scholarship, visa and immigration decisions are made solely by Third-Party Decision-Makers. Universities make final admission decisions, scholarship providers make award decisions, and embassies, consulates and immigration authorities make visa decisions. Accordingly, the Company does not and cannot guarantee:

• Admission to any university, program or intake.
• The award of any scholarship, grant or financial aid.
• The approval of any visa, residence permit or other immigration outcome, or the processing time of any application.
• The availability of visa appointments, which is controlled by authorities or appointment centers.
• The availability or confirmation of accommodation, which depends on providers.
• Any particular academic, employment or post-graduation outcome.

Our recommendations are based on the information You provide and on the information available to Us at the time they are made. Requirements, fees, deadlines and rules set by Third-Party Decision-Makers may change without notice. A refusal or adverse decision by a Third-Party Decision-Maker does not by itself mean that the Company has failed to perform the Service.

05Your Responsibilities

To allow Us to deliver the Service, You agree to:

• Provide information that is accurate, complete and current, including academic records, identity details, financial information and budget, and tell Us promptly of any change.
• Provide only genuine, accurate and unaltered documents. If Atlas Scholars has reasonable grounds to suspect that any document is forged, altered or misleading, the Company may immediately suspend work, request clarification or verification, and terminate the Service where justified. Any refund shall be determined in accordance with Section 07, taking into account Services already performed, applicable charges and mandatory legal rights. Atlas Scholars may report suspected fraud to the competent authorities where required or permitted by law.
• Respond to Our requests and provide documents within the timeframes We indicate, so that deadlines set by universities and authorities can be met. We are not responsible for missed deadlines or rejected applications caused by late, incomplete or inaccurate information from You.
• Review all applications, forms and visa files before they are submitted, and confirm that their contents are correct.
• Attend Your own interviews, tests, biometric appointments and embassy appointments, and pay all Third-Party Costs on time.
• Make Your own final decisions about destinations, universities, offers and financial commitments. You remain responsible for those decisions.

06Fees and Payment

Service Fees

Service fees are stated in Moroccan dirhams (MAD) and are those set out on the Website or in Your Service Agreement. Before work begins, We will issue a written Service Agreement confirming the selected Service, the fees and the payment requirements. All fees are inclusive of applicable taxes, including VAT where applicable.

Payment Terms

Payment is due either in full before the Service begins, or in staged payments tied to defined stages, as set out in the Service Agreement and invoice. We may pause work on a Service while any payment due is outstanding. Accepted payment methods are bank transfer, cash at the Agadir office, card.

Initial Assessment Fee

The Initial Assessment fee of 500 MAD is payable at the consultation. If the Client subsequently purchases any Atlas Scholars Package, the full 500 MAD Initial Assessment fee will be deducted from the Package price. Booking an Initial Assessment does not oblige the Client to purchase any additional Service.

Third-Party Costs

Our service fees cover Our advisory and support work only. Unless expressly stated otherwise in Your Service Agreement, the following Third-Party Costs are not included and are paid separately by the Student or family:

• University application and registration fees, tuition deposits and tuition fees.
• Visa, embassy and consulate fees, and visa application center fees.
• Courier and document delivery charges.
• Translation and sworn translation services; legalization, authentication and apostille fees.
• Language tests, preparation courses and exam fees.
• Flights, accommodation, local transport, accommodation deposits, rent and utilities.
• Travel and health insurance, blocked account or proof-of-funds arrangements, SIM cards, banking fees and local setup costs.
• External legal, medical, tutoring or emergency services.

We will explain known Third-Party Costs before asking You to proceed with any application, booking or payment. Where We make a booking or payment to an external provider on Your behalf, You must pay Us the corresponding amount in advance. Third-Party Costs are governed by the terms of the relevant third party, and their refund, if any, depends on that third party’s policy.

07Cancellation and Refunds

Cancellation by You

You may cancel a Service at any time by notifying Atlas Scholars in writing at info@atlas-scholars.com.

Where applicable, statutory withdrawal rights under Moroccan Law No. 31-08 and other mandatory consumer protection provisions shall be respected. Any exception relating to Services commenced during the statutory withdrawal period shall apply only where the legal requirements for that exception have been satisfied.

Refunds

• The Initial Assessment fee is non-refundable once the session has taken place.
• If the Client cancels a Package before any Services have commenced, Atlas Scholars will refund the fees paid, less the applicable administrative fee expressly disclosed and agreed upon before payment, provided that such deduction is permitted by applicable law. Any mandatory statutory right of withdrawal remains unaffected.
• If the Client cancels a Package after work has commenced, Atlas Scholars may retain fees corresponding to Services already performed and any applicable, previously disclosed charges, subject to the Service Agreement and mandatory consumer protection rights. Any remaining amount attributable to Services not performed shall be refunded in accordance with the applicable cancellation conditions.
• No refund is due because a university, scholarship provider, embassy, consulate or other Third-Party Decision-Maker refuses an application, or because You decide not to accept an offer or not to travel.
• Approved refunds are paid within 14 days using the original payment method where possible.

Cancellation by Us

If We cancel a Service for reasons that are not caused by You, We will refund the fees paid for any part of the Service not yet delivered. If We terminate a Service because You have breached these Terms, including by providing false or forged information, no refund will be due for work already performed.

08Website Information and Blog

The Website, including the Atlas Journal blog, destination pages, affordability ratings and guides, provides general information only. It is not personalized advice and may not reflect the most recent changes to tuition fees, admission requirements, visa rules or living costs. Affordability ratings and descriptions of destinations are general indications and are not guarantees of cost. You should not rely on Website information for a decision without an Initial Assessment or confirmation from the relevant official source.

Statistics shown on the Website (such as the number of Students guided, families supported or Partner Institutions) reflect Our records at the time of publication. Student stories and profiles shown on the Website may be illustrative or anonymized to protect Student privacy and do not represent a promise of similar results.

09Personal Data and Documents

To deliver the Service, We collect and process personal data about Students and Parents, including identity details, contact details, age, academic records, language skills, goals, budget and financial information, and the documents You provide. We process personal data in accordance with Moroccan Law No. 09-08 on the protection of individuals with regard to the processing of personal data and Our Privacy Policy.

To provide the agreed Services, Atlas Scholars may share necessary personal information and documents with universities, scholarship providers, embassies, consulates, visa application centres and other relevant service providers, including recipients located outside Morocco.

Such sharing and international transfers shall be carried out only where necessary for the agreed Services and in accordance with Moroccan Law No. 09-08, applicable data-protection requirements and the Company’s Privacy Policy. Where legally required, Atlas Scholars will obtain the appropriate consent or authorisation before processing or transferring personal data.

We may communicate with You by email, telephone and WhatsApp. Messages sent through WhatsApp or other Third-party Social Media Services are also subject to the terms and privacy policies of those services.

10Content

Information and Documents You Submit

Our Service allows You to submit Content through Our forms, by email, by WhatsApp or in person. You are responsible for the Content that You submit, including its legality, accuracy and authenticity.

By submitting Content, You grant Us the right and license to use, copy, reproduce, adapt, translate and transmit such Content solely for the purpose of providing the Service to You, including submitting it to Third-Party Decision-Makers. You retain all of Your rights to Your Content.

You represent and warrant that: (i) the Content is Yours or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the submission of Your Content does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Content Restrictions

You may not transmit any Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, fraudulent or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following:

• Unlawful or promoting unlawful activity.
• Forged, altered or falsified documents, or false information intended to mislead a university, scholarship provider or authority.
• Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
• Spam, machine or randomly generated content, unauthorized or unsolicited advertising, chain letters, or any other form of unauthorized solicitation.
• Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
• Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
• Impersonating any person or entity including the Company and its employees or representatives.
• Violating the privacy of any third person.

The Company reserves the right, but not the obligation, to refuse any Content that does not comply with these Terms, and to limit or end the Service if You submit such Content.

Document Copies

Clients are responsible for retaining copies of all documents submitted to Atlas Scholars. The Company will take reasonable measures to safeguard documents in its possession and return original documents when they are no longer required for the agreed Services.

Atlas Scholars is not responsible for loss or damage caused solely by independent third parties, provided that the Company has exercised reasonable care in handling and transferring the documents.

Copies retained by Atlas Scholars will be stored and deleted in accordance with applicable law and the Company’s Privacy Policy.

Testimonials

Atlas Scholars may publish testimonials, reviews, photographs or videos featuring Students or Clients only with their prior, specific consent. For Students under 18, consent from a parent or legal guardian is also required.

Consent to receive the Company’s Services does not constitute consent to publication. Any withdrawal of publication consent will be handled in accordance with applicable law and the Company’s Privacy Policy.

11Copyright Policy

Intellectual Property Infringement

We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content on the Service infringes a copyright or other intellectual property right of any person.

If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement through the Service, You must submit Your notice in writing by email to info@atlas-scholars.com and include the following information:

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest.
• A description of the copyrighted work that You claim has been infringed, including the URL of the location where the copyrighted work exists or a copy of the copyrighted work.
• Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
• Your address, telephone number, and email address.
• A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by You that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.

Any person submitting a copyright infringement notice must act in good faith and provide information that is accurate to the best of their knowledge.

A person who knowingly submits false or materially misleading information in a copyright infringement notice may be held responsible for resulting damages, costs or legal expenses to the extent permitted by applicable law.

Upon receiving a copyright infringement notice, Atlas Scholars may review the complaint, request additional information and take appropriate action, including removing or restricting access to the disputed content where justified. The Company reserves the right to respond to infringement claims in accordance with applicable law.

12Intellectual Property

The Website, its original content, features and functionality, including the Atlas Scholars name and logo, Package names, original website texts, blog articles, guides, checklists, templates and original content created by Atlas Scholars in Student Pathway Reports, remain the intellectual property of Atlas Scholars SARL or their respective rights holders.

Students and Clients retain ownership of their pre-existing documents, personal information, academic records and other materials they provide to the Company. Any third-party content incorporated into Atlas Scholars materials remains subject to the intellectual property rights of its respective owner.

Subject to payment of the applicable Service fees, Clients are granted a non-exclusive, non-transferable licence to use the reports, checklists and other materials prepared specifically for them for their personal educational planning and application purposes. Such materials may be shared with universities, scholarship providers, relevant authorities and other parties where reasonably necessary for the Student’s applications.

Clients may not reproduce, sell, commercially distribute or publish Atlas Scholars’ proprietary materials without prior written authorisation, except where permitted by applicable law.

The Service and its original content are protected by applicable intellectual property laws, including Moroccan Law No. 2-00 on copyright and related rights.

Atlas Scholars’ trademarks and trade dress may not be used in connection with any product or service without the Company’s prior written consent, except where such use is permitted by law.

13Your Feedback to Us

If You provide Atlas Scholars with suggestions, ideas, comments or other feedback concerning Our Website or Services (“Feedback”), You grant the Company a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt and incorporate that Feedback for the purpose of improving, developing and operating Our Services.

You retain ownership of any intellectual property rights You hold in Your Feedback. Atlas Scholars is not obliged to provide compensation for the use of Feedback submitted voluntarily.

This licence does not authorise the Company to publish Your personal information, identity, photographs, testimonials or other protected personal data without an appropriate legal basis or any consent required under applicable law.

Nothing in this section transfers ownership of Your academic records, application documents or other personal materials to Atlas Scholars.

14Newsletter

If You voluntarily subscribe to Our E-Mail Intel Briefing or another mailing list, Atlas Scholars may send You educational updates, study abroad information, news and promotional communications relating to Our Services, in accordance with applicable data-protection and electronic marketing requirements.

Subscription to marketing communications is optional and is not a condition of booking an Initial Assessment or purchasing any Service.

You may withdraw Your marketing consent and unsubscribe at any time by using the unsubscribe link provided in Our marketing emails or by contacting Us directly. We will process unsubscribe requests in accordance with applicable law.

Unsubscribing from marketing communications does not prevent Atlas Scholars from sending essential administrative or service-related communications necessary to fulfil an existing Service Agreement.

15Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company, including WhatsApp, Instagram, university websites and application portals, Campus France, embassy, consulate and visa application center websites, and accommodation and insurance providers.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

16Termination

Atlas Scholars may suspend or terminate a Service where the Client materially breaches these Terms or the applicable Service Agreement, including by providing false, forged or misleading documents, failing to make payments when due, or engaging in threatening, abusive or unlawful conduct towards Our staff.

Where the breach is capable of being remedied, Atlas Scholars may provide written notice describing the breach and a reasonable opportunity to resolve it before terminating the Service.

The Company reserves the right to suspend Services immediately, without prior notice, where reasonably necessary to prevent suspected fraud, unlawful activity, threats to staff safety or other serious risks. Termination may follow where justified by the circumstances and applicable law.

Any outstanding fees, refunds or financial consequences arising from suspension or termination shall be determined in accordance with Section 07 — Cancellation and Refunds, the applicable Service Agreement and mandatory legal rights.

Upon termination, Your right to use the Service will cease immediately. If You wish to end a Service, You may do so in accordance with the section “Cancellation and Refunds” above. Sections of these Terms that by their nature should survive termination, including those on fees owed, intellectual property, limitation of liability and governing law, will survive.

17Limitation of Liability

To the maximum extent permitted by applicable law, Atlas Scholars’ total liability arising from or relating to the Services shall not exceed the total fees paid by the Client for the specific Service giving rise to the claim.

For claims relating exclusively to free use of the Website, Atlas Scholars’ total liability shall not exceed 500 MAD, to the extent permitted by applicable law.

These limitations shall not apply to fraud, wilful misconduct, gross negligence or any liability that cannot lawfully be limited or excluded.

Atlas Scholars shall not be liable for decisions made independently by universities, scholarship providers, embassies, consulates or immigration authorities, provided that the Company has fulfilled its own contractual and legal obligations.

18"AS IS" and "AS AVAILABLE" Disclaimer

The Website and its content are provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Without limitation to the foregoing, the Company provides no warranty or undertaking that the Website will operate without interruption, that the information on it is complete, accurate or current, or that the Website, its servers or emails sent from the Company are free of viruses or other harmful components.

This disclaimer does not reduce Our obligation to perform the advisory Services You have paid for with reasonable care and skill, in accordance with Your Service Agreement.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

19Force Majeure

Atlas Scholars shall not be held liable for delays or failures to perform its contractual obligations to the extent directly caused by events beyond its reasonable control, including changes in law or immigration policy, suspension of visa services, closure of embassies or visa application centres, strikes, epidemics, natural disasters, war, civil unrest or disruptions affecting third-party systems.

Where such an event affects the delivery of a Service, Atlas Scholars will inform the Client as soon as reasonably practicable and take reasonable steps to minimise the disruption. Where appropriate, the Company may propose an alternative arrangement, revised timeline or temporary suspension of the affected Services.

If the disruption continues for a prolonged period or makes performance of the agreed Service impossible, either party may request termination of the affected Service by providing written notice.

In such circumstances, fees for Services already performed may be retained to the extent permitted by applicable law, while amounts paid for Services that cannot be delivered shall be refunded in accordance with Section 07 — Cancellation and Refunds and any mandatory legal rights.

Nothing in this section excludes liability for circumstances within Atlas Scholars’ reasonable control or limits any rights that cannot lawfully be excluded.

20Governing Law

The laws of the Kingdom of Morocco, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, national, or international laws, including the laws of the destination country.

21Disputes Resolution

If You have a concern or dispute relating to Our Services, We encourage You to contact Atlas Scholars at info@atlas-scholars.com so that We may attempt to resolve the matter amicably.

Atlas Scholars will acknowledge Your complaint and aim to provide a response or propose a resolution within 15 business days.

Where a dispute cannot be resolved amicably, it may be submitted to the competent courts of Agadir, Morocco, to the extent permitted by applicable law.

Nothing in this section limits or excludes any mandatory consumer protection rights, including the right to bring proceedings before another competent court where such jurisdiction is provided by applicable law.

The informal complaint procedure does not prevent either party from exercising any legal right or remedy available under applicable law.

22For Users Outside Morocco

Atlas Scholars is established in Morocco and provides educational advisory and study abroad support Services to Students and families who may reside in different countries.

If You access Our Website or use Our Services from outside Morocco, You are responsible for complying with laws and regulations applicable to Your own activities, including any requirements relating to the information and documents You submit.

Atlas Scholars remains responsible for complying with legal obligations applicable to the Company in connection with the provision of its Services.

These Terms are governed by Moroccan law as described in Section 20 — Governing Law. However, nothing in these Terms excludes or restricts mandatory consumer protection rights that may apply to You under the laws of another country, where those rights are applicable under the relevant rules of private international law.

The availability and scope of such rights depend on the circumstances of the contractual relationship and applicable law.

23Language

These Terms of Service may be made available in English and French. Where both language versions are published, Atlas Scholars will take reasonable steps to ensure that they accurately reflect the same contractual provisions.

The language version provided to and accepted by the Client at the time of entering into a Service Agreement shall be identified in the relevant contractual documentation.

Where both versions have been provided and expressly designated as applicable to the same agreement, the French version shall prevail in the event of an inconsistency, to the extent permitted by applicable law.

Nothing in this section limits any mandatory legal rights relating to contractual information, transparency or the language of consumer communications.

24Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

25Changes to These Terms of Service

Atlas Scholars may update or revise these Terms of Service from time to time to reflect changes in applicable law, regulatory requirements, Our Services, operational procedures or Website functionality.

The updated Terms will be published on Our Website with a revised effective date. Where changes materially affect the rights or obligations of Clients, Atlas Scholars will take reasonable steps to communicate those changes in advance, including by email or another appropriate communication method where relevant.

Where reasonably practicable, We will aim to provide at least 30 days’ advance notice of material changes. A shorter notice period may apply where changes are required urgently by law, regulatory requirements or circumstances beyond Our reasonable control.

Changes to these Terms shall not automatically modify an existing signed Service Agreement. Any amendment affecting the agreed scope of Services, fees, payment obligations, cancellation rights or other material contractual terms shall require the agreement of the parties where required by applicable law.

The revised Terms will apply to new Service Agreements entered into after their effective date. Continued use of the Website after publication of revised Terms may be subject to those updated Website provisions, but shall not, by itself, constitute acceptance of amendments to an existing Service Agreement.

Nothing in this section limits any mandatory consumer protection rights or authorises Atlas Scholars to impose unilateral contractual changes contrary to applicable law.

26Contact Us

If You have any questions about these Terms of Service, Your rights or obligations under a Service Agreement, or wish to submit a complaint relating to Our Services, You may contact Atlas Scholars SARL using the following details:

• Contact page: https://www.atlas-scholars.com/en/contact
• Email: info@atlas-scholars.com
• Telephone and WhatsApp: +212 662 68 13 93
• Office address: Avenue Massoude El Wafquaoui, Building No. 1278, Office No. 12, 2nd Floor, Cité Salam, Agadir, Morocco

Company Registration Information

• Legal entity: Atlas Scholars SARL
• Commercial Register (RC): 69485
• ICE: 003968383000053
• Agadir Office License: 640